This English version is provided for convenience only. The legally binding version is the
German one — see AGB.
- DIGITAL SOLUTIONS | ANALOG PROBLEMS LLC (hereinafter “DSAP”)
- 1603 Capitol Ave, Cheyenne, WY 82001, USA
- Phone: 032 21 26 19 800 · Email: info@dsap.services
- Web: dsap.services
1. Scope
These general terms and conditions apply to all contracts between DSAP and its clients for services in IT, software development, web development, marketing, media production, consulting and technical support.
DSAP provides its services exclusively to businesses within the meaning of § 14 BGB (German Civil Code), legal entities under public law and special funds under public law. DSAP does not enter into contracts with consumers.
Terms of your own that differ from these apply only if DSAP has expressly agreed to them in text form.
2. Services
DSAP's services cover the following areas in particular:
- Consulting and strategy in digitalisation, marketing and IT
- Development of websites, software and digital systems
- Marketing and media production
- Technical care, maintenance and support
- Other digital services
The exact scope of services follows from the respective quote or contract.
3. Formation of contract
A contract is formed by:
- Acceptance of a quote
- An order placed by email, message or electronic system
- DSAP beginning to provide the service
4. Project windows and your duty to cooperate
DSAP works with firmly planned project windows. Each one is reserved exclusively for you.
You provide all necessary information, content and access details, and take the necessary decisions, in good time.
Sign-off and feedback phases are part of this project window.
You give feedback within 7 days of results being provided.
If the project is delayed for reasons for which you are responsible, agreed dates are postponed accordingly. DSAP is entitled to reschedule the project.
5. Sign-off
Once services have been completed or provided, you are obliged to sign them off, provided they have no material defects.
A service is deemed signed off if you do not refuse sign-off within 7 days of it being provided, stating at least one defect. DSAP points out this consequence when providing the service.
With sign-off, the service is deemed to have been provided in accordance with the contract.
6. Changes and additional services
Quotes from DSAP cover a defined scope of services.
Changes, additional requests or adjustments beyond the agreed scope are additional services and are charged separately.
Rounds of changes beyond the number agreed in the quote are charged as extra work at cost, after DSAP has informed you in advance.
7. Fees and payment terms
All prices are net, plus VAT where applicable.
For cross-border services, the reverse charge procedure under Art. 44 and 196 of the EU VAT Directive or § 13b UStG (German VAT Act) applies where relevant. VAT is then payable by the recipient of the service.
Unless agreed otherwise, invoices are payable within 14 days without deduction.
DSAP does not ask for advance payments. Interim payments for parts of the service already provided can be agreed in the quote.
8. Ongoing services
Ongoing services such as support, maintenance or hosting run for the minimum term agreed in the quote. After that, the contract renews by one month at a time and can be terminated in text form with one month's notice to the end of a month.
Both parties' right to terminate for good cause remains unaffected.
9. Late payment
If you fall into arrears, DSAP is entitled to:
- Charge default interest at the statutory rate
- Suspend services after prior notice
- Deactivate systems or access after 14 days' notice
- Pursue claims through legal channels
You bear the necessary costs of legal enforcement.
10. Rights of use
Once payment has been made in full, you receive a right of use, unlimited in time and place, to the work created individually for you, for the purpose assumed in the contract. Until then, all rights remain with DSAP.
Open-source components as well as third-party software, fonts, images and services are subject to their respective licence terms.
11. Use as a reference
DSAP is entitled to use the services and projects provided, as well as your name and logo, for reference purposes, in particular on websites, in presentations and in marketing material. You can object to this at any time with effect for the future.
12. Liability and warranty
DSAP is liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee given.
In the case of slight negligence, DSAP is liable only for breach of an essential contractual obligation, i.e. one whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely. Liability is then limited to the damage typical for the contract and foreseeable. Otherwise, liability for slight negligence is excluded.
For loss of data, DSAP is liable only to the extent that the loss would also have occurred had you backed up your data properly and regularly, unless data backup is part of the services agreed with DSAP.
Claims for defects become time-barred twelve months after sign-off. This does not apply in cases of unlimited liability.
13. Breach of contract
In the event of serious breaches of contract, in particular:
- Improper use
- Infringement of rights of use
DSAP is entitled to terminate the contract without notice.
Services already provided remain payable in full.
14. Data protection and confidentiality
If DSAP processes personal data on your behalf as part of the services, the parties conclude a data processing agreement under Art. 28 GDPR for this purpose.
Both parties treat the other party's confidential information and access details as confidential, including after the contract has ended.
15. Governing law and place of jurisdiction
The law of the State of Wyoming, USA, applies, excluding the UN Convention on Contracts for the International Sale of Goods.
The place of jurisdiction is the competent court in Wyoming, USA.
16. Final provisions
Should any provision of these terms be invalid, the validity of the remaining provisions is unaffected.
Last updated 12 October 2026
Three pillars, clearly defined
Visible (marketing & presence), Efficient (software, AI & processes) and Stable (IT, maintenance & hardware). On their own or combined. What's included is fixed, the price is a flat fee.
Fixed price, no renegotiation
A monthly flat fee instead of hourly billing. What we agree on is what you get. One named contact for everything, and a weekly update.
What isn't included
Domains, hosting/SSL, Microsoft 365, tool licences, media budget and hardware: we pass these on at cost or book them directly in your name. No mark-up.
Working together
We work in long-term partnerships. No one-off project, no quick fix. Either we build something together or we say so honestly and leave it.
We think in systems
Marketing, software and IT as one system that fits together. In many businesses those three barely talk to each other. The result: plenty of effort, little effect. That's what we change, as a permanent part of your business, taking responsibility and making clear decisions.
Based abroad, by design
We've worked without a fixed location for many years, and moved our life and our company outside Europe. We did that out of conviction and foresight. Our clients benefit directly: less bureaucracy, less administrative dead weight, more speed and a clear focus on results.
Closeness is an attitude
We rely on personal support and named contacts. Closeness is an attitude, and it shows in how we look after client relationships. Where we sit makes no difference. Our team grew up in German-speaking Europe (Germany, Austria and Switzerland) and speaks your language: global in outlook, deeply rooted in the German-speaking business world.
International outlook, German work ethic
We understand how decision-makers in Germany, Austria and Switzerland think, and what standard of quality they expect.
We work best with business owners who want to get something moving. If we're not a fit, you should save yourself the introductory call. So, plainly:
Yes, if …
- You want results, not just concepts
- You're ready to make decisions
- You want a system, not isolated measures
- You appreciate straight answers
No, if …
- You just want "a website"
- You're looking for someone who nods along
- You avoid decisions
- You're only shopping for the lowest price
What you get back
Fixed flat fees, no deposit. We earn our keep through what we deliver. Often one of these is enough:
One more good hire
A skilled worker who finds you through your new public face, and starts a year earlier than they would have without us.
One more job a month
A single extra client, a single extra job. Someone who wouldn't have called without a clean online presence.
Charging higher prices
Look professional and you can charge professional prices. Sounds simple. It's measurable.
Seen as more professional
Clients, customers, applicants, partners: everyone decides in the first few seconds. We make those seconds work for you.
Less chaos day to day
One system instead of five. One named contact instead of three service providers. The hours you get back are the most expensive ones you have.
A data breach that never happens
An avoidable GDPR incident costs many times our annual fee. If nothing happens, it was cheap.
IT · Software development · Marketing
Blueray Services is one of Germany's leading service providers for the maintenance and day-to-day running of battery storage systems (BESS). The company works in a fast-growing, technically demanding B2B market.
We are responsible for parts of the marketing, digital and analogue. Alongside that we build custom software that controls internal processes. We also run the entire IT infrastructure remotely, right through to meeting the requirements of ISO 27001.
It is a working relationship built on a high level of responsibility, clear structures and a long-term partnership as equals.
Marketing · Software development · Media
For over 15 years we have looked after marketing, media production and digital projects for Fischl Markenhaus. Entirely remote and in close partnership. As with many of our clients, we built the website and look after it continuously. We also build and host the company's own intranet.
We support the brand with social media and extensive video and audio production, including the company's own songs. Those songs became known far beyond the industry and have left a lasting mark on how the brand is seen. We also looked after parts of the company's events.
Years of working together, with plenty of highlights along the way, show how much a remote partnership can achieve.
Software development · Web
With powerflow.life we are building a platform for "Powerflow® by Tom Mögele" that raises the professional standard for trainers and coaches and gives them digital independence. From planning events to keeping the community together over the long term.
We handle the entire build: full-stack development, front end and back end, server infrastructure, hosting and ongoing maintenance.
The result is a modern, powerful portal with a clear user experience, a stable architecture and room to grow. We built it, we run it and we keep developing it, so the community can concentrate on content and growth.
Marketing
We have looked after marketing and the public face of Air Augsburg for many years — in the demanding world of business aviation.
We run social media and the ongoing content, and we rebuilt the website from scratch. That gives Air Augsburg a high-quality presence with an exclusive clientele in general aviation.
We also advise on IT and help with technical decisions and the structures behind them.
The work shows how much clear communication and a precise brand presence matter, even in a sensitive, high-end market.
Marketing · Web
We built a complete website for the Viechtach office of Zurich Versicherung. It follows the prescribed brand and design guidelines to the letter.
Working from the existing corporate identity, we structured and prepared all the regional content ourselves and turned it into navigation that is clear and works.
We ran the project entirely on our own, from research to finished build. Zurich only came in once the result was ready, which kept the rounds of coordination to a minimum.
The project shows how we work in regulated industries such as insurance: structured, efficient and with responsibility clearly assigned.
Print · Trade fair
AIRTEC is one of the most important trade fairs in the aviation industry — international in reach, with a professional audience from industry and aerospace.
We took print off the organiser's hands completely: the editorial concept, the correspondence with exhibitors and partners, and the production of elaborate printed material, including a substantial show brochure that went out to thousands of recipients. We gathered, coordinated and prepared the content ourselves. The organiser never had to think about it.
That is exactly what matters in projects like this: a lot of people to coordinate, round after round of revisions, a tight schedule. And a result that lands anyway. We took responsibility and kept all of it off the organiser's desk.
Marketing · IT
We have been with "immobilienteam donauwald" since the company was founded more than 10 years ago, developing its IT and marketing. We built the entire IT structure and have looked after the hardware, software and systems ever since, continuously and through remote support.
Alongside that we support the brand with the website, social media, video production and traditional print. Increasingly digital these days, and always together with the team on site.
This long-standing relationship, and the trust behind it, means a great deal to us.
Software development · Shop
For photographer Fabian Timm we built a bespoke platform combining a website with an integrated online shop – tailored to a sensitive and fiercely competitive market.
At its heart sits a signature system we developed ourselves: it marks every delivered file individually per order and links it back digitally. Unauthorised use can therefore be traced and identified beyond doubt.
We also built the entire technical foundation and the user journey so that content is delivered securely, in a structured way and under control.
The project shows how bespoke software delivers clear advantages even where security is critical – and sets a new standard for handling digital content.
Product development · Marketing
eKlecia® is an innovative app that supports sacred organ music and the music used in church services. We designed the entire brand presence and built it.
We look after the corporate design, the website, hosting and the backend architecture that administers the app. On that basis we built a bespoke backend, including the interface design and the server infrastructure that reliably connects the app to the admin system.
We also run the social media and keep developing the product. That way eKlecia® stays stable and up to date in churches and care homes.
Marketing
For Optik Völkel we run a marketing package. Entirely remote, and tuned to a shop that serves its customers in person.
We bring ideas of our own, produce social media content every week and look after the website we built. We also handle branding, seasonal updates and every platform that matters. Tracking and analysis show us what clicks, reach and conversion rates are doing. From there we run targeted ads and advise on strategy.
The work shows how well digital support and a local business fit together. We make a point of the personal side and meet on site once a year.
Marketing · Audio and video production
For the music and event agency Jazz Delight we have handled marketing, communications and technology for more than 10 years. Entirely remote.
We look after the website, hosting and a bespoke booking system, and we design all the print material and all the advertising for their events. We also handle large audio and video productions. That ranges from multitrack recordings of complete live events to multicam captures and music videos.
Years of working together show how well digital support fits a business that is very much a physical one.
Web · Print
Saferay Services is an international specialist in operations & maintenance and asset management for photovoltaic and battery storage systems. They look after more than 700 MWp, with a focus on Japan, where they have been active for over 15 years.
We have worked with Saferay on web and print for many years. That includes two complete website relaunches, and each one took the brand identity a step further. Alongside that we have produced brochures and other print material.
This client shows what remote work can really do. To this day we have never met Saferay in person. Everything runs digitally, at a standard that needs no office to meet in.
Marketing · IT
We have looked after Sägewerk Lettl for many years, across both marketing and IT. The work is close and built on trust.
We handle the whole brand presence: the website, social media and regular content on every platform that matters. We also produced a company film that shows the business as it really is.
At the same time we run the company's entire IT infrastructure, fully remote. Servers and networks, workstations, maintenance and further development of every system.
The work shows that one team covering everything is just as efficient and reliable for a mid-sized business.
Marketing · Design · Software development
For ArtistWings we design the whole brand presence, from corporate design to the website and the social media channels. That gives them a clear, recognisable position in the music and artist scene.
For every production we design covers that match the brand and do the music justice. We also built a bespoke client portal where producers can hand over their productions to clients, digitally and securely.
We handle the full stack, frontend and backend, and we host, maintain and keep developing the platform. Alongside that we run the social media channels with regular, targeted content, so ArtistWings holds on to its community and keeps growing.
Branding · Trade fair · Web
An alliance of leading inverter service companies pools its expertise in repair, maintenance and performance optimisation for PV and energy systems.
We developed the complete brand identity, built the website and run the marketing. The particular focus is on trade fair appearances such as Intersolar, where we handle the concept, the design and the build of the entire presence.
We deliver even the classic on-site work entirely remote: trade fair planning, stand concepts. The work is efficient, structured and loses nothing along the way. Clear proof that high-quality delivery works reliably without anyone in the room.
Branding · Web · Print
We have been with Rehaprof since the very first idea – long before the company was officially founded.
Over several years we supported and inspired the founder, and then helped him build a business of his own.
We look after the whole public face of the business – website and corporate identity, marketing and ongoing development.
Today the company stands firmly in its market and keeps growing. We don't just build. We help get the business itself moving.
Web · Software development
For ESH Bus we built the entire foundation of a digital vehicle rental system – from the brand identity to the technical build.
We developed the corporate identity, built the website and gave them a booking system of their own, with extensive automation running behind it.
The system ties digital processes to what happens on the ground: bookings control the vehicles, access is granted automatically and self-service is properly built in.
The project shows we do more than put a business model into software. We help shape it and give it structure.
Software development · Design
With Brandschutzchat we built a platform of our own for fire safety and digitalisation – with a clear focus on passing on expert knowledge automatically.
At its heart is a chatbot we developed ourselves. It answers fire-safety questions on the basis of current building regulations and standards, and it is fed with new knowledge continuously.
Website, design and the entire brand presence come from us as well. Together they make a complex specialist subject easy to navigate.
Audio · Marketing
For the artist and musician Emmi Lemberg we handle the technical and creative side of her projects.
We produce selected songs and run every release across all the relevant platforms – from distribution, metadata and artwork through to tracking and analysis.
We also design artwork and produce music videos, so the work looks as good as it sounds.
BFSG - Accessibility
Einrich Apotheke is a family-run rural pharmacy with a clear focus on personal advice and looking after its local area.
Since June 2025, the German Accessibility Act (Barrierefreiheitsstärkungsgesetz, BFSG) – Germany's implementation of the European Accessibility Act – has made digital accessibility mandatory for websites that offer digital services. For the pharmacy that meant acting fast, and getting it legally watertight.
We took the whole thing off their hands – from working through the legal requirements to the technical build on the website. They never had to think about it. One flat fee, no worries, done. That is exactly the standard we set ourselves: we take responsibility so our clients can get on with running their business.
Catalogue · SEO
Nachlassverwertung Buchner clears out properties and gives objects from estates a second life – in its own shop and, increasingly, online.
The brief was clear: a self-managed catalogue system that lets the team record finds properly, keep them up to date and put them in front of the public. No technical knowledge needed, no third-party platform, no dependency. Visitors should be able to browse, find an item and enquire or order straight away.
We built the system from the ground up: an interface anyone can use without instruction, and a structure that search engines pick up locally. The result is a proper digital shop-window catalogue, cut to fit the way Buchner does business.
1 — Introductory call
20–30 minutes on the phone. We work out where you stand and what you want, then tell you honestly whether a quote follows and roughly what size it would be.
2 — Understand & decide
We look at your website, your tools and your bottlenecks. Within 48 hours you get a written quote with a fixed price and a schedule. Concrete, with no concept prose.
3 — Build
We build. You get one named contact with a direct line, plus a weekly update by email. At the end: signed off and live.
4 — Ongoing support
After go-live we measure, adjust and keep improving it. Your contact stays the same. Ongoing support or a clean handover, whichever you prefer.
One named contact
One person, one name, one number, throughout. A standing fortnightly call, a weekly update during the build, guaranteed response times (SLA) for IT support. Someone who really knows your industry, your brand and your system.
What you won't get from us
No 20-page quotes with chapters on methodology and stock photos. No changing contacts. No concept marathons. No hidden extras outside the fixed price.
What we need from you
1–2 hours per week during the build: clear decisions, content (images, logos, data) and approvals on work in progress. Plus one person on your side who can decide. We don't need internal workshops or a written specification.
Fair, and no risk to you
As a matter of principle, we deliver first and you pay later. No deposit. After a minimum term of 6–12 months, contracts can be cancelled monthly.
You pay Digital Solutions for Analog Problems nothing in advance. No "50% on order confirmation", no security deposit. We start as soon as the contract is signed. The setup fee and the first monthly instalment fall due once the build phase is under way and you have the first results in your hands.
This works because we choose our clients. We don't take on every project. Anyone who works with us was vetted in the introductory call, on the work and on the person. The result is long-term partnerships in which delivering first goes without saying.
A realistic estimate of your time: one to two hours a week during the build phase. No more than that.
What's needed from you
- Clear decisions within the agreed deadlines
- The content we need: images, logos, product and company data
- Approvals on work in progress and on revisions
- One person on your side who can make decisions
What we don't expect
- Internal briefings with eight people in the room
- Team workshops to "find your vision"
- Weeks of concept work before anything gets built
- A detailed written specification. We work out the scope together in phase 2, so you don't have to write one up front
Which tools, how often
Email is the default for anything that should be on record: approvals, decisions, status reports. For more complex topics, short phone or video calls with a clear agenda.
During the build: a weekly status update by email plus the standing fortnightly call to keep things aligned. Nothing beyond that. We want to deliver, not sit in meetings.
We only use project tools like Slack, Teams, Jira or Trello if you already work with them. We won't force a new system on you that you'd have to learn first.
Do you really work without a deposit?
Yes! We always deliver first, you pay later. That is not a marketing promise, it is a matter of responsibility. In return we expect clarity, commitment and decisions. If that is missing, we are not a good fit. And we are convinced that trust is the better basis, not covering ourselves with contracts and deposits.
Couldn't I do much of this myself?
Yes — there have never been more tools, and for single tasks they are good. What you cannot buy: someone who knows your business, holds the parts together and is reachable when things jam. Tools deliver as long as everything goes smoothly. We are there for the rest — and to make sure none of it lands on your desk.
Do you do marketing or IT?
Both. And that's exactly the difference. Most businesses aren't struggling with marketing problems or IT problems. They're struggling because the two don't talk to each other. We treat marketing, technology and day-to-day running as one thing, not as three separate jobs that are supposed to come together later.
Do you also do "just" websites or software?
Yes, if it makes sense. No, if there's no clear purpose. A website or a piece of software is never the goal for us. It's the means. If it doesn't solve anything, we don't build it.
What does working with you actually look like?
An introductory call. No 20-page quote, no weeks of back and forth. We listen, we understand your problem and we suggest a concrete way forward. Then we start. You'll have one named contact who knows your business. We present results, we don't administer work in progress. You can reach us by phone or email. No ticket system, nobody putting you on hold.
Do you write long concept documents and quotes?
No. We think clearly, structure things properly and then get on with it. If a project takes a 20-page quote to explain, it usually hasn't been understood yet.
How do you make sure projects don't just run "on the side"?
We don't. We simply don't take on projects like that. Sounds simple, and it is. Every project gets clear time frames and full attention. Anything else would be unfair to you, and to the result.
How bespoke is what you build, really?
Very. We don't work with templates or off-the-shelf packages. Everything we build starts from your specific problem, not from something we already had sitting on a shelf. That takes a little more time at the start. In return, the result actually fits.
Do you work long-term or project by project?
Both. What matters is not how long it runs, it is how seriously both sides take it. Good projects often turn into long working relationships all by themselves. You know each other, you trust each other, and nobody wants to start from scratch every time. But a single, clearly defined project is in just as good hands with us.
What does working with you cost?
The honest answer: we're not the cheapest option on the market. Our lean remote setup means we often still come in below what traditional providers charge, but we don't sell ourselves on price. The price matches the responsibility we take on. If you're looking for the cheapest provider, you're in the wrong place. If you want real value for your money, you're in the right one.
How much do you need from us?
As much as necessary, as little as possible. We take the lead so projects don't stall, but we work with you, not around you. What we need: decisions when we ask for them. No replies that take weeks, no "I'll have to ask someone about that". Bring that and you'll see how quickly things can move.
Can you build complex technical projects too?
Yes. From bespoke web platforms and full-stack development through to integrations, automation, complete IT infrastructure and hosting. If you're wondering whether your project is "too complex", just ask. We'll tell you honestly whether we can help, and how.
Do you also handle day-to-day running / support / maintenance?
Yes. We don't walk away from a project the moment it goes live. Maintenance and upkeep, further development and keeping things running are part of the job, not an extra. A system that nobody cares about after launch isn't a good system.
Do you build AI systems too?
Yes, but not as a buzzword. AI is a tool, not an end in itself. We use it where it earns its place: simpler processes, automated workflows, better results. If AI helps with your problem, we'll say so. If it doesn't, we'll say that too.
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